How to make a complaint

At Tiny Star Friends™, we want to help when something has gone wrong. Please tell us about your complaint by emailing support@tinystarfriends.com. Include your order number, if relevant, and a clear description of the issue.

We will respond within 14 days of receiving your complaint. If we need more time, we will acknowledge your complaint within that period and let you know when to expect a detailed response.

Independent mediation through WebwinkelKeur

If we cannot resolve your complaint together, you can submit your dispute to WebwinkelKeur for mediation through its dispute procedure.

This complaints procedure does not limit your statutory consumer rights.

Contact details

Tiny Star Friends™
Operated by Varietysafe
Meerrustlaan 15
2361 CN Warmond
The Netherlands

Email: support@tinystarfriends.com
Phone: +31 6 82992627
Chamber of Commerce number: 95112243
VAT identification number: NL005131132B33