Refund policy

Returns, Withdrawal & Refund Policy

At Tiny Star Friends™, we want you to be happy with your purchase. This policy explains our voluntary 30-day return policy and your statutory rights as a consumer.

Voluntary 30-Day Return Policy

You may request a return within 30 days after receiving your order.

This voluntary return policy does not limit your statutory 14-day right of withdrawal or any rights you may have when a product is defective, damaged or incorrect.

For return requests made after the statutory withdrawal period has ended, the product must:

  • Be unused and unworn;

  • Be in the same condition in which it was received;

  • Include any original tags;

  • Be returned in its original packaging where reasonably possible; and

  • Include proof of purchase.

Contact us at support@tinystarfriends.com and include your name and order number. A reason is helpful but not required when exercising your statutory right of withdrawal.

Request a Return or Cancellation

You can submit a return or cancellation request securely through your Tiny Star Friends™ customer account:

Request a Return or Cancellation

Statutory 14-Day Right of Withdrawal

Consumers have the statutory right to withdraw from an eligible online purchase without providing a reason.

The withdrawal period ends 14 days after the day on which you, or a third party designated by you other than the carrier, receives the product.

For an order containing multiple products delivered separately, the period ends 14 days after receipt of the final product.

To exercise this right, send us a clear statement that you wish to withdraw from the purchase before the withdrawal period expires. You may:

You may also notify us before your order has been delivered.

After notifying us of your withdrawal, you must send the product back within a further 14 days.

Returning Your Product

Please send eligible returns to:

Tiny Star Friends™ / Varietysafe
De Lepelaar 12
1834 VS Sint Pancras
The Netherlands

Please contact us before returning your order so we can provide the correct instructions and properly identify your return. This request does not limit your statutory consumer rights.

Package the product carefully and retain your proof of postage until the return has been processed.

Inspecting the Product and Diminished Value

During the statutory withdrawal period, you may open, inspect and try the product only as you would reasonably be permitted to do in a physical shop.

You are responsible for any diminished value caused by handling the product beyond what is necessary to establish its nature, characteristics and functioning. Any deduction will reflect the actual loss in value.

The original packaging is not an absolute requirement for exercising the statutory right of withdrawal. However, please reuse it where reasonably possible and package the product securely.

Return Shipping Costs

If you withdraw from a purchase because you changed your mind, you are responsible for the direct cost of returning the product. The amount charged depends on the parcel size, destination and carrier you choose.

If a product is defective, damaged or incorrect, please contact us before returning it. Where required by applicable law, Tiny Star Friends™ will cover the necessary return costs or provide another appropriate solution.

Refunds Following Statutory Withdrawal

If you exercise your statutory right of withdrawal, we will refund all payments received for the returned order, including the cost of our least expensive standard delivery method.

If you return only part of an order, the original delivery costs do not have to be refunded.

We will issue the refund within 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the returned product or you provide evidence that it has been sent back, whichever occurs first.

Refunds will be made using the original payment method unless you expressly agree otherwise. You will not be charged a fee for the refund.

Additional delivery costs resulting from your choice of a more expensive delivery method than our least expensive standard option will not be refunded.

Refunds Under the Voluntary Return Policy

For an accepted return made after the statutory withdrawal period but within our voluntary 30-day return period, we will process the applicable refund after receiving and inspecting the product.

The refund will be issued to the original payment method. Original delivery charges are not refunded under the voluntary return policy unless required by applicable law.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery and contact us as soon as reasonably possible if the product is damaged, defective or incorrect.

Email support@tinystarfriends.com with:

  • Your name and order number;

  • A description of the issue; and

  • Clear photographs of the product, packaging and shipping label where relevant.

We will assess the issue and provide an appropriate solution in accordance with applicable consumer law. Reporting an issue after 30 days does not automatically remove any statutory guarantee rights you may have.

Legal Guarantee

Products must conform to the purchase agreement and must be of the quality that a consumer may reasonably expect.

If a product is defective, damaged, incorrect or otherwise does not conform to the agreement, please contact us at support@tinystarfriends.com. Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund without additional cost.

Where European Union consumer law applies, consumers are entitled to a minimum two-year legal guarantee from the date the product is received. National law may provide additional protection.

Tiny Star Friends™ does not provide an additional commercial warranty unless this is expressly stated for a particular product. This does not limit any statutory rights you may have.

Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to products that:

  • Were manufactured according to specifications supplied by you; or

  • Are clearly personalised for you.

Choosing from standard options offered in our store—such as a standard size, colour or existing design—does not by itself make a product personalised. A product is also not excluded merely because it is printed or produced on demand.

Any legal exception will be clearly communicated before purchase where applicable.

Sale or discounted products are covered by the same statutory withdrawal rights as regularly priced products.

Exchanges

We do not process direct exchanges.

If you would like a different eligible size or product, you may return the original product in accordance with this policy and place a new order separately.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at support@tinystarfriends.com.

We cannot guarantee that an order can be changed before dispatch or production. This does not affect any statutory right of withdrawal that applies to your purchase.

Contact Details

Tiny Star Friends™
Operated by Varietysafe

Email: support@tinystarfriends.com
Phone: +31 6 82992627
Website: https://tinystarfriends.com
Return address: De Lepelaar 12, 1834 VS Sint Pancras, The Netherlands
Chamber of Commerce number: 95112243
VAT identification number: NL005131132B33

Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the agreement.

To:
Tiny Star Friends™ / Varietysafe
De Lepelaar 12
1834 VS Sint Pancras
The Netherlands
Email: support@tinystarfriends.com

I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following product(s):

Product(s):
..............................................................................

Order number:
..............................................................................

Ordered on:
..............................................................................

Received on:
..............................................................................

Name of consumer(s):
..............................................................................

Address of consumer(s):
..............................................................................

Signature of consumer(s), only when this form is submitted on paper:

..............................................................................

Date:
..............................................................................