Terms of Service

Last updated: September 6, 2026

1. Overview

These Terms of Service govern your use of the website https://tinystarfriends.com and any purchases made through our online store.

The store is operated by Varietysafe, trading as Tiny Star Friends™. Throughout these Terms, “Tiny Star Friends™”, “we”, “us” and “our” refer to Varietysafe.

By visiting our website, creating an account or placing an order, you agree to these Terms of Service and any policies referenced in them.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

2. Business Information

Trade name: Tiny Star Friends™
Legal business: Varietysafe
Chamber of Commerce number: 95112243
VAT identification number: NL005131132B33
Correspondence address: De Lepelaar 12, 1834 VS Sint Pancras, The Netherlands
Email: support@tinystarfriends.com
Phone: +31 6 82992627
Website: https://tinystarfriends.com

3. Eligibility

You must be legally capable of entering into a binding agreement to place an order.

If you are under the legal age required to enter into an agreement in your country, you may only use our store with the involvement and consent of a parent or legal guardian.

You must provide accurate, current and complete information when placing an order or creating a customer account.

4. Products and Product Information

We aim to display and describe our products as accurately as reasonably possible.

Colours and other visual details may appear slightly different depending on your screen, device settings and the production process. Minor variations in colour, positioning or finish that are normal for the relevant production method are not automatically defects.

Product images may include styled scenes, props or backgrounds for presentation purposes. Only the items described on the relevant product page are included in your purchase.

We may update, modify or discontinue products where reasonably necessary. Changes will not affect orders we have already accepted unless we agree otherwise with you.

5. Print-on-Demand Products

Many Tiny Star Friends™ products are produced especially after an order is placed. Our production partners may manufacture, package and ship these products on our behalf.

Tiny Star Friends™ remains responsible to you as the seller. Our production partners do not become the seller or your contractual counterparty.

A product is not automatically considered personalised merely because it is printed or produced on demand.

6. Personalised and Custom Products

Some products may allow you to submit a name, message, image or other personalised information.

You are responsible for checking the spelling, accuracy and suitability of all information submitted for personalisation before placing your order.

We may refuse content that:

• Infringes intellectual property or other rights;

• Is unlawful, discriminatory, threatening or abusive;

• Contains explicit or inappropriate material;

• Misleads others or impersonates another person; or

• Cannot reasonably be produced using the selected product or production method.

Products manufactured according to specifications supplied by you or clearly personalised for you may be excluded from the statutory right of withdrawal where permitted by applicable law.

Selecting a standard size, colour or existing design offered in our store does not by itself make a product personalised.

Your statutory rights remain applicable if a personalised product is damaged, defective, incorrect or otherwise not in conformity with the agreement.

7. Orders and Formation of the Agreement

Placing an order constitutes an offer to purchase the selected products.

After you place an order, you will normally receive an automatic order confirmation. The purchase agreement is formed when we accept your order.

We may refuse or cancel an order before acceptance where reasonably necessary, including in cases involving:

• Incorrect or incomplete customer information;

• Suspected fraud or unauthorised payment;

• An obvious pricing or product-information error;

• A product that is unexpectedly unavailable;

• An order that violates these Terms; or

• A technical or production problem that prevents fulfilment.

If we cancel an order after payment has been collected, we will refund the applicable amount using the original payment method.

8. Order Changes and Cancellations

Orders may enter production shortly after they are placed. If you need to change or cancel an order, contact us as soon as possible at support@tinystarfriends.com.

You may also submit an available return or cancellation request through your Tiny Star Friends™ customer account.

We cannot guarantee that an order can still be changed or cancelled once production, fulfilment or shipping has started.

This does not affect any statutory right of withdrawal or other mandatory consumer rights that apply to your purchase.

9. Prices, Taxes and Import Charges

Prices are displayed in the currency shown in the store and include VAT where required.

Shipping charges and other applicable costs will be displayed during checkout before you complete your purchase.

For international deliveries, customs duties, import VAT or handling charges may be imposed by the destination country. Unless otherwise stated during checkout or required by applicable law, these charges are the customer’s responsibility.

If a displayed price is clearly incorrect because of an obvious technical or administrative error, we may contact you to correct the order or cancel it and issue a refund.

10. Payment

Available payment methods are shown during checkout.

You confirm that you are authorised to use the payment method supplied with your order. Payments may be processed by third-party payment providers subject to their own terms and privacy practices.

An order may be delayed or cancelled if payment cannot be authorised, is reversed or is identified as potentially fraudulent.

We do not receive or store complete payment-card information when it is processed securely by an authorised payment provider.

11. Production, Shipping and Delivery

Production and delivery estimates shown on our website or during checkout are estimates and are not guaranteed delivery dates unless we expressly agree otherwise.

Delivery times may be affected by production capacity, carrier delays, customs processing, public holidays, severe weather or other circumstances outside our reasonable control.

You are responsible for supplying a complete and accurate delivery address. Contact us immediately if you notice an error.

Risk of loss or damage passes to a consumer when the consumer, or a third party designated by the consumer other than the carrier, physically receives the product, except where applicable law provides otherwise.

Further information is available in our Shipping Policy.

12. Returns, Withdrawal and Refunds

Returns, order withdrawals and refunds are governed by our Returns, Withdrawal & Refund Policy.

We offer a voluntary 30-day return policy in addition to the statutory rights available to eligible consumers.

Consumers may have a statutory 14-day right of withdrawal for eligible online purchases. Certain products manufactured according to customer specifications or clearly personalised for a customer may be legally excluded from this right.

Sale and discounted products retain the statutory rights that apply to them.

Please review the complete policy before returning a product. Contact us first so that we can provide the correct instructions and properly identify your return.

13. Legal Guarantee and Product Conformity

Products must conform to the purchase agreement and possess the qualities that you may reasonably expect.

Please contact us as soon as reasonably possible if a product is damaged, defective, incorrect or does not conform to the agreement.

We may ask for photographs or other reasonable information to assess the issue. Where appropriate, we will provide a repair, replacement, refund or another solution in accordance with applicable consumer law.

Reporting a problem after our voluntary 30-day return period does not automatically remove statutory guarantee rights that may still apply.

14. Customer Accounts

You may be able to create or access a customer account to view orders, update certain details and submit available return or cancellation requests.

You are responsible for:

• Providing accurate account information;

• Maintaining the security of your account and email access;

• Not sharing confidential login links or authentication information; and

• Informing us if you suspect unauthorised use of your account.

We may restrict or suspend an account where reasonably necessary to protect customers, prevent fraud, comply with the law or address a serious violation of these Terms.

15. Intellectual Property

Unless otherwise stated, the website and its contents—including the Tiny Star Friends™ name, Lumi and Lala characters, illustrations, stories, product designs, graphics, videos, text, logos and other creative materials—are owned by or licensed to Varietysafe and are protected by applicable intellectual-property laws.

You may use the website only for personal, non-commercial shopping and information purposes.

Without our prior written permission, you may not:

• Copy, reproduce or republish our protected content;

• Use our characters, illustrations, logos or designs on other products;

• Sell or commercially exploit our content;

• Remove copyright, trademark or ownership notices;

• Train, market or operate another product or service using our protected materials; or

• Present yourself as affiliated with or authorised by Tiny Star Friends™.

Purchasing a product does not transfer ownership of the intellectual-property rights contained in its design.

16. Customer Content and Reviews

If you submit a review, photograph, comment or other content, you confirm that:

• You have the right to submit it;

• It does not infringe another person’s rights;

• It is not unlawful, misleading, threatening or abusive; and

• It does not contain malicious software or unauthorised advertising.

You retain ownership of your content. Where you knowingly submit content for publication, you grant us a non-exclusive, worldwide and royalty-free licence to display, reproduce and adapt it only as reasonably necessary to publish, promote or administer the submitted content.

We may moderate or remove content where reasonably necessary, but we are not required to publish every submission.

We do not offer compensation or incentives in exchange for a specifically positive review. Reviews collected through WebwinkelKeur are handled according to its applicable procedures and policies.

17. Acceptable Use

You may not use our website or services:

• For an unlawful, fraudulent or harmful purpose;

• To violate intellectual-property, privacy or other legal rights;

• To transmit viruses, malicious code or disruptive material;

• To collect information about others without a valid legal basis;

• To interfere with the security or operation of the website;

• To attempt unauthorised access to accounts or systems;

• To place fraudulent orders or abuse promotions; or

• To harass, discriminate against or threaten another person.

We may take reasonable measures to protect the website, our customers and our business if these rules are violated.

18. Third-Party Services and Links

Our website may contain links to or use services provided by third parties, including Shopify, payment providers, production partners, delivery companies, analytics services and social-media platforms.

Third-party websites and services are governed by their own terms and privacy policies. We are not responsible for unrelated third-party content or services outside our control.

The use of third-party service providers does not limit our responsibilities to you as the seller where those responsibilities apply under consumer law.

19. Privacy and Cookies

Our collection and use of personal information are explained in our Privacy Policy.

You can manage applicable cookie choices through the cookie-preference tool available on our website.

20. Availability of the Website

We aim to keep the website available and functioning correctly, but uninterrupted or error-free access cannot be guaranteed.

We may temporarily suspend or restrict parts of the website for maintenance, security, updates or circumstances beyond our reasonable control.

We are not responsible for temporary unavailability where this is outside our reasonable control, but this does not affect rights relating to orders that we have already accepted.

21. Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for intent, deliberate recklessness or any other liability protected by mandatory consumer law.

Subject to applicable law, we are not liable for indirect or consequential business losses resulting from personal, non-commercial use of the website or products where such losses were not reasonably foreseeable when the agreement was formed.

Information on our website is provided with reasonable care but should not be treated as professional, medical, legal or financial advice.

22. Events Outside Our Reasonable Control

We are not responsible for a delay or failure caused by circumstances outside our reasonable control, such as severe weather, natural disasters, strikes, carrier disruptions, government actions, internet outages or failures within third-party infrastructure.

We will take reasonable steps to limit the consequences and fulfil affected orders as soon as reasonably possible.

Your mandatory consumer rights, including applicable rights concerning non-delivery, remain unaffected.

23. Complaints and Dispute Resolution

If you have a complaint, contact us first at support@tinystarfriends.com. Please clearly describe the issue, include your order number where relevant and tell us what solution you are seeking.

We will respond to complaints within 14 days of receipt. If a complaint requires more time, we will acknowledge it within that period and indicate when you can expect a more detailed response.

If we cannot resolve a consumer complaint together and Tiny Star Friends™ is an active WebwinkelKeur member, you may submit the dispute through the Tiny Star Friends™ listing in the WebwinkelKeur members directory and request mediation.

Information about this process is available through the WebwinkelKeur dispute procedure.

If mediation does not resolve the matter, an eligible dispute may be submitted to the independent DigiDispuut disputes committee in accordance with its applicable rules and conditions.

This procedure does not remove any statutory right you may have to seek another remedy or bring a matter before a competent court, except where you expressly agree to binding dispute resolution as permitted by law.

24. Governing Law

These Terms and agreements made through our store are governed by Dutch law.

If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections available under the law of your country of residence.

Any dispute will be handled by a court with jurisdiction under applicable law unless the parties validly agree on another permitted dispute-resolution procedure.

25. Severability

If a provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be applied to the greatest extent legally permitted.

The remaining provisions will continue in effect.

26. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

27. Changes to These Terms

We may update these Terms when our services, business practices or legal obligations change.

The current version will be published on this page with an updated revision date. Changes will not retroactively reduce rights relating to an order placed before the updated Terms took effect, unless required by law or expressly agreed with you.

28. Contact

Questions about these Terms can be sent to:

Tiny Star Friends™
Operated by Varietysafe
De Lepelaar 12
1834 VS Sint Pancras
The Netherlands

Email: support@tinystarfriends.com
Phone: +31 6 82992627
Website: https://tinystarfriends.com
Chamber of Commerce number: 95112243
VAT identification number: NL005131132B33