Shipping policy

Shipping Policy

Last updated: September 6, 2026

Tiny Star Friends™ products are created especially for you after your order is placed. This policy explains our processing, shipping and delivery procedures.

Processing Time

Most products are prepared and shipped within 2–7 business days.

Processing may take slightly longer during busy periods, public holidays or when a product or production facility is temporarily unavailable.

Processing time is separate from the estimated delivery time after dispatch.

Shipping Destinations

The available shipping destinations are shown during checkout. If your country or region cannot be selected, we are currently unable to deliver there.

Shipping Within the Netherlands

  • Standard shipping is free for orders of €75 or more.

  • For orders below €75, the available shipping options and costs are displayed during checkout.

International Shipping

For international orders, the available shipping methods and costs are calculated and displayed during checkout.

Delivery Estimates

Delivery times depend on the destination, product, production location and shipping provider.

Any delivery date or timeframe shown on our website, during checkout or in a shipping confirmation is an estimate unless we have expressly agreed to a guaranteed delivery date.

We aim to deliver orders within 30 days, unless a different delivery period is clearly stated or agreed with you.

If we cannot deliver within the agreed period, we will contact you where reasonably possible. Your statutory rights concerning late or failed delivery remain unaffected.

Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information.

It may take some time after dispatch before the carrier displays the first tracking update. Some shipping methods or destinations may offer limited tracking information.

Separate Packages

Products within the same order may be produced or shipped from different locations.

This means that an order containing multiple items may arrive in separate packages and on different days. You will not be charged additional shipping costs solely because we divide an order into multiple packages.

Incorrect or Incomplete Addresses

Please check your name, delivery address and contact information carefully before completing your order.

If you discover an error, contact us immediately at support@tinystarfriends.com.

We will try to correct the address, but we cannot guarantee that changes are possible once production or shipping has started.

Tiny Star Friends™ is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer. This does not affect your statutory consumer rights.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period:

  1. Check the tracking information supplied by the carrier;

  2. Check whether the carrier has left a delivery notice;

  3. Verify that the delivery address in your order confirmation is correct; and

  4. Contact us at support@tinystarfriends.com.

Please include your name and order number so we can investigate the shipment with the production partner or carrier.

An order is not automatically considered lost merely because its estimated delivery date has passed. We will first investigate the shipment and provide an appropriate solution in accordance with applicable consumer law.

Damaged or Incorrect Products

Please inspect your order after delivery.

If a product arrives damaged, defective or incorrect, contact us as soon as reasonably possible at support@tinystarfriends.com.

Please include:

  • Your name and order number;

  • A description of the problem;

  • Clear photographs of the product;

  • Photographs of the packaging; and

  • A photograph of the shipping label where relevant.

We will assess the issue and provide an appropriate solution in accordance with applicable consumer law.

Customs Duties and Import Charges

Orders delivered outside the European Union may be subject to customs duties, import VAT, handling charges or other local fees.

These charges are determined by the destination country and, unless otherwise stated during checkout or required by applicable law, are the responsibility of the recipient.

Customs processing may cause additional delivery delays outside our reasonable control.

Returns

Shipping a product back to us is governed by our Returns, Withdrawal & Refund Policy.

Please contact us before returning a product so we can provide the correct return instructions.

Contact

For questions about shipping or an existing order, contact us at:

Tiny Star Friends™
Operated by Varietysafe

Email: support@tinystarfriends.com
Phone: +31 6 82992627
Website: https://tinystarfriends.com
Correspondence address: De Lepelaar 12, 1834 VS Sint Pancras, The Netherlands